PrivacyPolicy

NAAMI ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us when you browse our site, create an account, or place an order. This policy explains what we collect, why we collect it, and the choices you have.

By using this site, you agree to the collection and use of information in accordance with this policy.

We collect the following categories of information:

• Account information — your name and email address when you create an account or sign in.
• Order & shipping information — name, email, phone number, and delivery address, used to fulfil and ship your orders.
• Payment information — payments are processed securely by our payment partner, Razorpay. We do not receive or store your full card, UPI, or bank details on our own servers.
• Cart & browsing activity — items you add to your cart or wishlist, including for carts left incomplete, so we can help you pick up where you left off.
• Technical data — IP address, browser type, and device information, collected automatically to keep the site secure and working correctly.

• To process, fulfil, and ship your orders, and to keep you updated on their status.
• To create and maintain your account.
• To respond to your enquiries and provide customer support.
• To send order-related and, where you've opted in, promotional communications.
• To detect and prevent fraud, and to keep our site secure.
• To improve our products, site, and overall shopping experience.

All payments on this site are processed by Razorpay, a PCI-DSS compliant payment gateway. When you check out, your payment details are submitted directly to Razorpay over an encrypted connection — NAAMI does not see or store your card, UPI, or net-banking credentials. Razorpay's handling of your payment data is governed by its own privacy policy.

We do not sell your personal information. We share it only where necessary to run our business:

• With Razorpay, to process your payment.
• With shipping and courier partners, to deliver your order.
• With email/SMS service providers, to send order updates and (where opted in) marketing messages.
• With professional advisors or authorities, where required by law.

We take reasonable technical and organisational measures to protect your information. Sensitive order details such as your phone number and shipping address are encrypted at rest in our systems. No method of transmission or storage is completely secure, so while we work to protect your data, we cannot guarantee absolute security.

We retain your account and order information for as long as your account is active or as needed to provide our services, comply with our legal and tax obligations, resolve disputes, and enforce our agreements.

We use essential cookies to keep you signed in, remember your cart, and keep the site working correctly. You can control cookies through your browser settings, though disabling them may affect site functionality such as checkout.

Depending on your location, you may have the right to access, correct, or request deletion of your personal information, or to withdraw consent for marketing communications. To exercise any of these rights, contact us using the details below.

Our site is not directed at children under 18, and we do not knowingly collect personal information from children.

We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

If you have questions about this policy or how we handle your data, reach out to us at hello@naami.example.com.